All dreads and braids can’t be returned or exchanged because of the nature of these items. All dreads and braids are personalized and made to order special for you. We accept changes to orders and cancellations within 3 days of purchase.
We can refund the full amount of the order only in case the parcel is lost. To do this we need to get an official response from the Postal Service about the loss. The process can take up to two months.
IMPORTANT DELIVERY INFORMATION!
Dear Customers, FREE STANDARD POST SHIPPING is temporarily unavailable from April 18 due to work restrictions of Customs Services in all countries.
You can still place an order with FedEx Priority Shipping!
Delivery period can be extended up to 5-7 days
All orders that were placed before April 18, 2020, can be sent by Standard Post Shipping. If you want to change your delivery method, please contact us by email at [email protected].
Also, there can be some delays with the production process cause we can't work at full capacity because of COVID-19 and half the staff stays home.Please treat this with understanding.
These are time constraints and we're continuing our work anyway. Thank you for understanding and stay safe!