DELIVERY INFORMATION details
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FAQ

1.What is the difference between DE dreads and SE Dreads?

DE Dreads – double ended. SE Dreads – single ended (with a loop on top). Example:
x20 DE = 20 pcs (40 ends)
x20 SE = 20 pcs (20 ends)

The dreadlocks are braided to natural hair by “eight” technic.
The difference you can see in the picture.

2.What is the difference between Crochet dreads and Classic Dreads?

DE and SE Crochet dreads – made a crochet, Classic dreads – smooth dreads. Crochet dreads look more natural and have less weight. The difference you can see in the picture below.

3.How to braid DE or SE dreads?

D.E. (double ended) dreads и S.E. (single ended) dreads – are safe dreads. The dreadlocks are braided to natural hair by ‘eight’ technic. For more details check MANUAL.
4.How can I wash my dreads?

You may go to the beach or swimming. Use your regular shampoo with water. Dry with a fan at the distance or without a fan at all. You don’t need to worry too much about washing the dreads because they are made of synthetic fiber and don’t really attract dirt and dust.
5.Is it possible to braid dreads into long hair?

Yes, you can. The longer your hair, the longer the braiding place ( ‘eight’ technic. For more details check MANUAL.). But there is nothing to worry about, especially if the dreadlocks are in the color of your hair. On the photo below the girl has the length of her hair to the waist:

6.What material do you use for your dreads?

Our DE and SE dreads made of high-quality synthetic material “Kanekalon”.
7.Is it possible to have allergic with synthetic dreads??

Kanekalon is made from hypoallergenic fiber. It’s used not only for artificial hair but also for plush toys, carpets, artificial fur, furniture coverage, many types of synthetic fabrics and even children’s clothes. If you are not allergic to the things mentioned above, then you are not allergic to “Kanekalon” as well.
A person can be allergic to certain color pigments which are used to dye”Kanekalon”, but it happens extremely seldom (1 to 10000).

 

If you have peeling, itching or redness on your head, this may not necessarily be a symptom of an allergy. In case of an allergic reaction, the symptoms appear at all places of contact with the material (hands, face, shoulders, neck,etc.), and can not be found only on your head where braiding is done. Likely the reason lies in the sensitivity of the scalp, as well as in the unusual tension of the hair. Itching and redness is a normal reaction and all unpleasant sensations will be gone within a week.
If the allergy is found on the other parts of the body, then the”Kanekalon” should be immediately removed!

If you have any allergies to modacrylic fiber (synthetic hair “Kanekalon”) we don’t recommend using these items (DE/SE Dreads). You place an order at your own risk.

8.How long can I wear your dreads?

DE and SE dreads are usable for 2-3 months. Basically, it depends on how fast your natural hair growth. The dreads are unbraided painlessly and can be used more than one time.
9.Can I braid dreadlocks, then remove them and my hair will be okay?

DE and SE dreads are usable for 2-3 months. Basically, it depends on how fast your natural hair growth. The dreads are unbraided painlessly and can be used more than one time. Your hair will be fine.
10.Is it possible to order some extensions to lengthen my real dreads?

Yes, you should place an order for SE crochet dreads and write in the comments to order “for lengthening my real dreadlocks”. If you’ve never braided dreadlocks, you will not be able to lengthen it independently. You need to contact a professional master to lengthen our dreads extensions.
11.How long is the making of the order?

All dreads and braids are made to order and the production process takes 10-14 business days (Sat and Sun are not business days). Maybe a slight delay because of a lot of orders. To be fair, we always send first the order that has been made first.
12.How can I get my TRACKING NUMBER?

After sending the order all customers get the notification to the email. Please, check all folders with emails. And you will see the tracking number in the notification. If you can’t find it, please, email us.
13.Where can I track my order?

All information about your shipping you can check here:

www.17track.net
www.fedex.com
www.pochta.ru/tracking
Or at the Official Post Service website of your country.

14.How long does delivery take?

Delivery time will depend on the destination country and the postal service. Approximate delivery times:
Standard shipping by Russian Post (12-40) days
FedEx Priority Shipping (1-5 business days)

We are not responsible for delays due to customs. 

15.Returns & exchanges

All dreads and braids can’t be returned or exchanged because of the nature of these items. All dreads and braids are personalized and made to order.
We accept changes to orders and cancellations within 3 days of purchase.

We can refund the full amount of the order only in case the parcel is lost. To do this we need to get an official response from the Postal Service about the loss. The process can take up to two months.















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